Attention All Customers

[Crazed Vampyress]

Anyone wanna share their fun-tastic 'serving the public' customer relations stories?

I have worked in the land of retail - customer service - food for pretty much my entire adult life. gas station cashier, reservation agent, food manager, etc... and one of the very first things i learned is how to not let a cranky customer get to me. Basically the more pissed off they are the more i have to hold in fits of laughter. Because its just not that freakin' serious!!!

So today....

I make subs. At Tubby's. its not a glamorous job. Its not even really a grown-up job. but i love what i do, and the people i work with. so Im happy. Anyways....

So today in the middle of lunchtime all hell broke loose. It was super-busy (for Tubby's anyways) there were like 7 orders that had already been taken and another 4-6 people waiting in line to place their orders. Being that each sub is cooked made-to-order, it isnt always the fastest place to get lunch. but we do well, one of the best in the district! We're busting our asses and this maniac-woman comes up to the counter and starts yelling about how she needs her food, she's in a hurry, blah blah blah. and i mean YELLING. demanding we deliver her subs immediately. I turned around and very politely explained to her that there were only a couple orders ahead of her, and we would have her food to her as promptly as possible. I did this with a smile on my face and in my voice. Kill 'em with kindness.... A few minutes later she had her 3 subs and 3 fries and when we were asking her if she needed any sauce or ketchup she snipped "no thanks, thatll probably take you another 10 minutes to get" and walked away. I thought this was the end, but oh no. its never that easy. She was back at the counter a few moments later with her tray practically screaming that she needed to see a manager, and she meant NOW! I immediately thought the worst- some foreign object was in her food. Nope. she wanted to complain about her portion of french fries. I smiled again and explained that the fries were pre-portioned out by weight, according to Tubbys Corporate standards and that if she was unhappy with her fries i could make her new ones, but the portions would be the same. She went on to tell me that for the price we charge for french fries, she should be getting double what she has there. More yelling and screaming to which i just responded with genuine grin. When she calmed down i asked if she wanted new fries, and she said no and picked up her tray to walk back to her table. As i turned away from her she turned back and asked how much the weight of the portion was supposed to be, one of my employees heard her before i did and answered her. the women then CAME BACK to the counter, slammed her tray back down and yelled "I WASN'T TALKING TO YOU! YOU TURN AROUND AND TRY MAKING THE FOOD LIKE YOURE SUPPOSED TO BE DOING!!" I almost peed my pants trying not to laugh at this point. this woman is obviously insane. I turned around to face her and again, with the most sweet smile and gentle voice, kindly told her that if she was going to begin to get abusive with my employees I was going to have to ask her to leave the building. She huffed and puffed even more. How dare I, she said. No customer service skills, she yelled. she ranted herself right back to her table where her two companions had been sitting this entire time, the picked up their food and walked out.

i turned around to finish helping with the food that my not-insane customers were waiting on. Then someone clapped. Then another. in a moment all of the customers who had witnessed the entire event were laughing and applauding. I turned to them, curtsied and said "Didnt you know Tubby's puts on a lunchtime show for the customers on Sundays?"

The rest of the lunch was filled with laughter by all of my employees and all the remaining customers. the customers even took part in continuing the joke by mocking this woman. the employees couldnt wait to tell the next shift all about it as they came in to work. All in all it made a busy and stressful lunchtime much more entertaining for all. I hope that woman choked on her fries.

Just remember, screaming at a fast food manager is not going to make your life better, and for the most part they dont care enough about you to even give you a second thought after you leave the building.

unless its to make fun of you.

[Onyx]

Good grief. Glad to see the more sane people in the place could see what an idiot she was.

[violentivy]

"welcome to starbucks, may I take your order?"

"Yeah, do you guys serve coffee?"

=-------------------------------------------------------=

"thank you for calling tech support, how may I help you?"

"My screen says no signal, I can't get on the internet."

"Ok, well the modem looks fine, I'd like you to open up internet explorer..."

"I can't get to my desktop, the screen is all blank and keeps on blinking no signal."

"who makes the computer?"

"oh, compaq..."

"their number is ..."

=-------------------------------------------------------=

[nilhil_glory]

a couple weeks ago the other driver was getting off early and so while he did his closing stuff i went into the back of his car becouse i was gonna reach around and grab him "mind you i had a green mohawk at the time"

this lady in this van pull up and shes just like looking at me for like 3 minutes gets out and goes in

so im like great shes gonna ruin this for me so i get out and go in and this ladys just bitching at the store manager ryan about everything

"a few months ago the ladys husband came after ryan locked the door and turned the sign off the guy was pounding on the door saying its locked ryan kept shouting were closed and the guy still kept pulling on the door and so ryan hid behind the counter and poked his head up and then hid down again the guy like peeled out of the lot and such"

any who this lady was saying that I locked the doors right as her husband pulled in the lot becouse im very childish and i have green crazy hair and that the store owner needed to know certain of his employes were very childish and needed to be fired becouse the world doesnt need kids with crazy green hair... and who i go out side to smoke i pull the other driver out there to talk about this lady and were just ripping on her the whole time and shes like staring me down like whoa from inside the store

ryan said that she thought i was gonna mess with her van and shes like giving me the death stare im like what the hell ive never even seen you before and like after 20 minutes of her complaining about me she asked ryan for a salad and she kept staring at me when he made it then the lady litterally told ryan that he was in food service he should always serve with a smile and she told him to smile so he halfassed a sarcastic one meanwhile this lady storms out with her salad like gives me an evil look and makes some snobby ass noise ... i go back in ryan tells me the story of above and how that was him... and how the lady just kept ripping on me trying to get me fired..

and then not to long ago this lady showed up again but with all of her 5 kids insde i rush outside becouse i knew it was her and i didnt want to deal with her the whole time shes in the store yelling at her kids after she made her order these kids are really little and their not even doing much she then looks out side and sees me and she gives me a dirty look and then starts yelling at these kids again

,,, and as she leaves her little girl left a toy on the bench this girl i work with angela goes out to give her this toy

and the lady responded with" no she left it in there, its her fault, you guys can throw it away she doesnt deserve it "

i dunno people that uptight dont deserve kids

[creatureofthenyte]

Anyone wanna share their fun-tastic 'serving the public' customer relations stories?

I have worked in the land of retail - customer service - food for pretty much my entire adult life. gas station cashier, reservation agent, food manager, etc... and one of the very first things i learned is how to not let a cranky customer get to me. Basically the more pissed off they are the more i have to hold in fits of laughter. Because its just not that freakin' serious!!!

So today....

I make subs. At Tubby's. its not a glamorous job. Its not even really a grown-up job. but i love what i do, and the people i work with. so Im happy. Anyways....

So today in the middle of lunchtime all hell broke loose. It was super-busy (for Tubby's anyways) there were like 7 orders that had already been taken and another 4-6 people waiting in line to place their orders. Being that each sub is cooked made-to-order, it isnt always the fastest place to get lunch. but we do well, one of the best in the district! We're busting our asses and this maniac-woman comes up to the counter and starts yelling about how she needs her food, she's in a hurry, blah blah blah. and i mean YELLING. demanding we deliver her subs immediately. I turned around and very politely explained to her that there were only a couple orders ahead of her, and we would have her food to her as promptly as possible. I did this with a smile on my face and in my voice. Kill 'em with kindness.... A few minutes later she had her 3 subs and 3 fries and when we were asking her if she needed any sauce or ketchup she snipped "no thanks, thatll probably take you another 10 minutes to get" and walked away. I thought this was the end, but oh no. its never that easy. She was back at the counter a few moments later with her tray practically screaming that she needed to see a manager, and she meant NOW! I immediately thought the worst- some foreign object was in her food. Nope. she wanted to complain about her portion of french fries. I smiled again and explained that the fries were pre-portioned out by weight, according to Tubbys Corporate standards and that if she was unhappy with her fries i could make her new ones, but the portions would be the same. She went on to tell me that for the price we charge for french fries, she should be getting double what she has there. More yelling and screaming to which i just responded with genuine grin. When she calmed down i asked if she wanted new fries, and she said no and picked up her tray to walk back to her table. As i turned away from her she turned back and asked how much the weight of the portion was supposed to be, one of my employees heard her before i did and answered her. the women then CAME BACK to the counter, slammed her tray back down and yelled "I WASN'T TALKING TO YOU! YOU TURN AROUND AND TRY MAKING THE FOOD LIKE YOURE SUPPOSED TO BE DOING!!" I almost peed my pants trying not to laugh at this point. this woman is obviously insane. I turned around to face her and again, with the most sweet smile and gentle voice, kindly told her that if she was going to begin to get abusive with my employees I was going to have to ask her to leave the building. She huffed and puffed even more. How dare I, she said. No customer service skills, she yelled. she ranted herself right back to her table where her two companions had been sitting this entire time, the picked up their food and walked out.

i turned around to finish helping with the food that my not-insane customers were waiting on. Then someone clapped. Then another. in a moment all of the customers who had witnessed the entire event were laughing and applauding. I turned to them, curtsied and said "Didnt you know Tubby's puts on a lunchtime show for the customers on Sundays?"

The rest of the lunch was filled with laughter by all of my employees and all the remaining customers. the customers even took part in continuing the joke by mocking this woman. the employees couldnt wait to tell the next shift all about it as they came in to work. All in all it made a busy and stressful lunchtime much more entertaining for all. I hope that woman choked on her fries.

Just remember, screaming at a fast food manager is not going to make your life better, and for the most part they dont care enough about you to even give you a second thought after you leave the building.

unless its to make fun of you.

I applaude you for your professionalism AND your restraint.

You handled that VERY well.

I would have LOVED to have been a fly on the wall in your shop when all that was goin on.

[creatureofthenyte]

A couple of gems that Ive had at work...

as some of you may know,

from a post in a recent thread,

I work for Coca Cola.

Ok maybe you don't remember,

thats ok.

Anyway, I fill shelves & cold bottle coolers in retail stores like grocery stores and walmarts etc.

I was in one of my stores one day,

and one customer comes up to me,

while I was standing,

in the soda aisle,

right in front of the Classic Coke,

& asks me: "Where's the regular Coke at ?"

After she asked me,

and then,

4 others like her,

asked me that same question,

I started telling anyone else that asked me that,

"I don't know where it is, I don't work here.

Another customer, on a different day,

comes up to me and lectures me,

about how Coca Cola is supposed to inform the all of our stores' customers when the labels on our products are updated with new graphics.

The customer said to me: Yer sposed to tell us when you do that, when I come in here, I Don't Read labels, I just Look @ The Colors & just grab a bottle based on what color it is...

They walk in the door to these stores, and I tell ya, they must turn their brains off!

[know_buddy_kares]

[Draco1958]

I'm gonna tell pne from the cutomer's side. After going to a computer show, 2 friends and I decided to stop at a McDonalds on Plymouth Rd near Telegraph. We were first in line with 3 others behind us. The manager was talking to the clerk about a party that night. She looked at the line and continued talking ignoring everyone. After a few comments about service from the crowd the clerk finally starts to take orders. Lucky me, I was first. So I place my order and have to wait what seemed like 5 minutes for him to work the register. I turn to say something to my frineds when the clerk leans over the counter and yells DRINK???? even tho I had already told him what I wanted when I placed the order. So me, being a smartass leaned over the counter near his face and yell COKE!!!!. This basically went on for the next few orders altho he didn't yell drink at them. So when we were done and wanted refills, the clerk and the first manager kept ignoring us and 2 other people, after about 10 mins, my friend walked behind the counter and started refilling his pop then anyone elses who wanted it. First manage starts yapping about not supposed to be behind the counter and would someone please tell this man he can't be back here, 2 other managers working drive thru, peek around the corner, laugh, shake their heads and ducked away. I found out from my ex/wife at the time that a late night radio talk show was doing the subject customer service and someone called in telling that story about us. Then several people called in saying they thought what my friend did was right since the manager and clerk didn't seem to care. We received mild applause, thank you's and a lot of smiles from the cutomers.

[DarkChylde]

Lol thats great. Atleast she never dealt with someone like this

[TygerLili]

I don't really work in customer service anymore. I do have people faxing me paperwork all the time, and my favorite is when people fax me forms and then call to make sure I got them. I ask "What is the name on it, and what company is it for?" because with 20 doctors we get hundreds of faxes per day. People will respond with something like "Well, you should see it, it's yellow!" I have to bite my tongue not to say "Sorry sir, I guess the fax machine forgot to change the color of the paper in it right before you faxed that." Duh!

[slingerlandstyx]

This should just about do it.

http://www.detroitgothic.net/findpost-p264353.html

[Nienna]

I work in customer service on the phones (among other things) at a large local gallery. Our clients are usually rich, self important, and insane.

My story takes us back to the end of the week that Hurricane Katrina hit New Orleans. People floating dead in the streets, city underwater, all the streets and highways flooded... yeah. So FedEx was (obviously) not delivering to anywhere NEAR that area of the country. This woman calls and explains to me excitedly that she had charged her cell phone with a generator and had to try several times to get a connection to me so she really hoped I could help. I pulled up the account and saw that she lived in NOLA. I asked if she was ok, and discussed the disaster with her briefly, wondering why on earth she was calling me. Then I found out.

Her home was in the Garden District and the area was not flooded, just had no power. She wanted to know where her art order was. (A smattering of several cheap, nausiating Thomas Kinkade artworks, including a Jesus portrait) I advised that her art was ready to ship, but had been held due to her location until we got the OK from the shipping companies to send it.

She exploded. Just started screaming and raving on and on about "how dare we assume" and "we had no right to delay her shipment". I calmly advised that since the expressways were underwater and she was basically on an island, we couldn't get her order to her, she would have to wait. More screaming. I was really trying not to either laugh or unlead on this woman. The she said, and I quote: "Why can't you just hire a helecopter to air lift them in?? I mean you're a large company..."

I was stunned to silence. Then I laughed. Long. I finally reined it in and told her that if we were bringing a helicopter to NOLA, we would be using it to air lift people OUT not art IN. She made several indignate, fish out of water esque noises, and hung up on me.

I still to this day can't get over that.

[sass_in_the_pants]

I work in customer service on the phones (among other things) at a large local gallery. Our clients are usually rich, self important, and insane.

My story takes us back to the end of the week that Hurricane Katrina hit New Orleans. People floating dead in the streets, city underwater, all the streets and highways flooded... yeah. So FedEx was (obviously) not delivering to anywhere NEAR that area of the country. This woman calls and explains to me excitedly that she had charged her cell phone with a generator and had to try several times to get a connection to me so she really hoped I could help. I pulled up the account and saw that she lived in NOLA. I asked if she was ok, and discussed the disaster with her briefly, wondering why on earth she was calling me. Then I found out.

Her home was in the Garden District and the area was not flooded, just had no power. She wanted to know where her art order was. (A smattering of several cheap, nausiating Thomas Kinkade artworks, including a Jesus portrait) I advised that her art was ready to ship, but had been held due to her location until we got the OK from the shipping companies to send it.

She exploded. Just started screaming and raving on and on about "how dare we assume" and "we had no right to delay her shipment". I calmly advised that since the expressways were underwater and she was basically on an island, we couldn't get her order to her, she would have to wait. More screaming. I was really trying not to either laugh or unlead on this woman. The she said, and I quote: "Why can't you just hire a helecopter to air lift them in?? I mean you're a large company..."

I was stunned to silence. Then I laughed. Long. I finally reined it in and told her that if we were bringing a helicopter to NOLA, we would be using it to air lift people OUT not art IN. She made several indignate, fish out of water esque noises, and hung up on me.

I still to this day can't get over that.

You should have airlifted the art to her...and dropped it...in the ninth ward. I mean, that's CLOSE to where she lives, right? She could just drive over and get it.

Thomas Kincaide. Barf. I think that guy with the afro who was on PBS and painted happy little trees was WAY better.

[Nienna]

You should have airlifted the art to her...and dropped it...in the ninth ward. I mean, that's CLOSE to where she lives, right? She could just drive over and get it.

Thomas Kincaide. Barf. I think that guy with the afro who was on PBS and painted happy little trees was WAY better.

LMAO. You're not wrong!

[Homicidalheathen]

You have to be able to laugh it off because, its abuse plain and simple. Personally I think most buisnesses who deal with the public should have a no nonsense policy for not taking outrageous crap........however most bosses only look at the bottom line and tell you to take whatever crap comes your way all for the sake of a damn buck. Its rare to find bosses who let you stand up for yourself in the face of outrageous customers.

[Nienna]

You have to be able to laugh it off because, its abuse plain and simple. Personally I think most buisnesses who deal with the public should have a no nonsense policy for not taking outrageous crap........however most bosses only look at the bottom line and tell you to take whatever crap comes your way all for the sake of a damn buck. Its rare to find bosses who let you stand up for yourself in the face of outrageous customers.

I really hold that some people just have a driving urge /' need to abuse someone sometimes and customer service type people are easy targets. I try to laugh at them.. because really, they are rediculous, sick sad people.

[freydis]

"Yes, my phone doesn't work" (internet based phone service)

"How many lights are on the modem?"

"None."

"...is it plugged in?"

"No, I unplugged everything to paint the walls."

*headdesk*

*headdesk*

*headdesk*

*headdesk*

[Homicidalheathen]

"Yes, my phone doesn't work" (internet based phone service)

"How many lights are on the modem?"

"None."

"...is it plugged in?"

"No, I unplugged everything to paint the walls."

*headdesk*

*headdesk*

*headdesk*

*headdesk*

[mallochai]

"Hello, Blaines Art Supply."

"Oh, hi! Do you guys sell art supplies?"

"Yes ma'am, we are an art supply store."

"Great! So do you sell pencils, for drawing?"

*sigh*

Countless times, I had customers come in and buy oil paints, then call back later to complain that their paints wouldn't dry, or to ask if there was something they could put ON TOP of their painting to make it dry faster.

[know_buddy_kares]

I'm so glad I don't have to deal with customers... the last job i had in dealing iwth customers was little cezars in flushing... that job was fun, i was stoned most the fuckin time with my manager so I got to be a total fuckin dick to anyone I wanted....

Odd thing was, cops loved to order from us... we put everything from toilet water, cum, and pot in their pizzas... and they always kept comming back for more"

[Crazed Vampyress]

"Do you take competitors coupons?

"Yes, well take any that are comparable to our own."

"What does that mean?"

"We take coupons that are similar to the coupons we send out."

"But do you take them from your competitors? Cuz these are from Subway"

"Yea, we can take subway coupons as long as the coupon is for something we have here and similar to our coupons"

"Well these are white, what color are yours?"

*asked someone else to take the register and walked to the backroom to cry*

[LadyKay]

I have worked in retail for a very long time and I have seen some strange things. But not as interesting at some of your stories though. But I do remember this one guy in the underwear department of the store. I happen to be walking by when he stop me. He told me he did not remember what size underwear he was wearing and ask if I would help him. He then pulled his underwear up over his pants and asked me if I could read the size on the tag?

I was working the customer service doing returns. A customer came in and wanted to return a shirt that he had on because it had a hole in it. I told him no sorry I can't return a shirt that you are wearing. Also had a customer return a pair of jeans covered in motor oil. When I gave her a funny look she told me the jeans were like that when she bought them. (Yeah right, if they were covered in motor oil when you bought them why did you buy them)

[Crazed Vampyress]

Yet another installment... geez.

I have a new manage. Shes worked there for almost a year, just turned 18 this past summer and is now a freshman in college and still working. She's been trained and on her own now for about 3 weeks and was a model employee up to the time i made her a manager, and is turning out to be a very good manager, much as i had hoped.

Last night she had to deal with her first problem customer, but it wasnt just someone unhappy about their fries... no. it was an absolute fucking psycho!

She called me practically in tears about 630 and started telling me the story which i stopped her about 10 seconds into and told her i was on my way up to the store (im only 5 min away). What she then relayed to me was by far one of THE MOST ridiculous things i have ever heard.

The manager was on break when the phone rang so she got up to answer it (we prefer not to have our teenagers answer the phone since they tend to panic when faced with such tough questions as 'what time do you close' or 'what kind of soup do you have today') The guy first asked for a manager and she identified herself as one. He then began getting loud and yelling at her about how he ordered two subs and wanted the sauce on the side but there wasn't enough sauce on the side plus they had still put sauce on his subs. he demanded a full refund, an order replacement and wanted to be monetarily compensated for his gas and time for having to come back.

anyone who has ever worked fast food knows this is in no way gonna happen.

As the manager was politely explaining to him that we couldnt do that and giving him options of what she could do for him (the other crew working attested to her polite and patient voice with him on the phone) he exploded at her with "Are you fucking retarded?!" He told her if she wasnt going to do all that the she was going to have to bring him his correct order. She was going to have to give him the corporate number to call and complain. She was going to have to go get a phone book to look up the number to give to him. She was going to give him a refund "one way or another" he then started saying he paid for extra meat and did not receive extra meat so we "stole my money" on top of making the order wrong and then began yelling about larceny. yes, people. LARCENY. he told her he was suing the store for stealing his money and failing to provide the goods. suing her for being in charge and allowing this to happen. telling her she better "kiss your fucking job goodbye because ill not only have you fired ill have your entire crew's jobs" he told her he "hopes you have a good lawyer" and continued screaming at her. He finally started in on how he was going to call the police and bring them up there and she could do nothing but respond with "well sir if thats what you feel you need to do i cant help you" and he hung up. this poor girl then called me half hysterical not knowing what she did that was so wrong that this fucking nutjob went off the handle at her. I flew up to the store fully expecting the guy wouldnt show or so much as call back (and i was right) but mostly to go reassure her she was okay she did everything right and to get the whole story. Once i did i explained to her that she does NOT have to take that kind of abuse and if anyone talks to her like that again she has every right to ask them to remain calm and if they still go nuts to hang up.

So this guy was going to get my entire store fired and sued and arrested because there wasnt enough sauce on the side of his sub. and because the cashier misunderstood him when he ordered. she thought he wanted extra sides of sauce when apparently he wanted all the sauce on the side. now im not saying they didnt make a mistake but really, what would have to be wrong with your food to make you this pissed off? because i think anything short of the cashier punching me in the face and the manager stealing my car as i waited is just not justifiable.

[creatureofthenyte]

Yet another installment... geez.

I have a new manage. Shes worked there for almost a year, just turned 18 this past summer and is now a freshman in college and still working. She's been trained and on her own now for about 3 weeks and was a model employee up to the time i made her a manager, and is turning out to be a very good manager, much as i had hoped.

Last night she had to deal with her first problem customer, but it wasnt just someone unhappy about their fries... no. it was an absolute fucking psycho!

She called me practically in tears about 630 and started telling me the story which i stopped her about 10 seconds into and told her i was on my way up to the store (im only 5 min away). What she then relayed to me was by far one of THE MOST ridiculous things i have ever heard.

The manager was on break when the phone rang so she got up to answer it (we prefer not to have our teenagers answer the phone since they tend to panic when faced with such tough questions as 'what time do you close' or 'what kind of soup do you have today') The guy first asked for a manager and she identified herself as one. He then began getting loud and yelling at her about how he ordered two subs and wanted the sauce on the side but there wasn't enough sauce on the side plus they had still put sauce on his subs. he demanded a full refund, an order replacement and wanted to be monetarily compensated for his gas and time for having to come back.

anyone who has ever worked fast food knows this is in no way gonna happen.

As the manager was politely explaining to him that we couldnt do that and giving him options of what she could do for him (the other crew working attested to her polite and patient voice with him on the phone) he exploded at her with "Are you fucking retarded?!" He told her if she wasnt going to do all that the she was going to have to bring him his correct order. She was going to have to give him the corporate number to call and complain. She was going to have to go get a phone book to look up the number to give to him. She was going to give him a refund "one way or another" he then started saying he paid for extra meat and did not receive extra meat so we "stole my money" on top of making the order wrong and then began yelling about larceny. yes, people. LARCENY. he told her he was suing the store for stealing his money and failing to provide the goods. suing her for being in charge and allowing this to happen. telling her she better "kiss your fucking job goodbye because ill not only have you fired ill have your entire crew's jobs" he told her he "hopes you have a good lawyer" and continued screaming at her. He finally started in on how he was going to call the police and bring them up there and she could do nothing but respond with "well sir if thats what you feel you need to do i cant help you" and he hung up. this poor girl then called me half hysterical not knowing what she did that was so wrong that this fucking nutjob went off the handle at her. I flew up to the store fully expecting the guy wouldnt show or so much as call back (and i was right) but mostly to go reassure her she was okay she did everything right and to get the whole story. Once i did i explained to her that she does NOT have to take that kind of abuse and if anyone talks to her like that again she has every right to ask them to remain calm and if they still go nuts to hang up.

So this guy was going to get my entire store fired and sued and arrested because there wasnt enough sauce on the side of his sub. and because the cashier misunderstood him when he ordered. she thought he wanted extra sides of sauce when apparently he wanted all the sauce on the side. now im not saying they didnt make a mistake but really, what would have to be wrong with your food to make you this pissed off? because i think anything short of the cashier punching me in the face and the manager stealing my car as i waited is just not justifiable.

It sounds like to me, that he felt the need to severely embellish the addage: "The customer is always right", with just a smidgen of male chauvanistic ego added in for bad measure.

[Crazed Vampyress]

It sounds like to me, that he felt the need to severely embellish the addage: "The customer is always right", with just a smidgen of male chauvanistic ego added in for bad measure.

oh yea i use that old adage but instead of "always" i say "usually" and instead of "right" i say "retarded"